Comparative Study of TQM practices in Manufacturing and Service Industries of Hubballi-Dharwad Region

Author (s):

  1. Jangali Satish G, B V B College of Engineering & Technology, Hubli,
  2. Ninganagouda G Patil, B V B College of Engineering & Technology, Hubli, Karnataka, India


Total Quality Management (TQM) is an integrated management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this paper is to understand the concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in manufacturing and service sectors of Hubballi-Dharwad, Karnataka, India.

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